Refund Policy
General Refund Policy
Sulaikh Journal strives to provide the highest quality content and service to its readers. However, we understand that there may be instances where a refund is necessary. Please review the following policies regarding refunds:
Digital Subscriptions
- Cancellation and Refund: If you are dissatisfied with your digital subscription, you may request a refund within 30 days of your purchase. After 30 days, no refunds will be granted for digital subscriptions.
- Technical Issues: If you are unable to access your digital subscription due to technical difficulties on our part, we will provide a refund or extend your subscription accordingly.
Physical Copies
- Damaged or Incorrect Orders: If you receive a damaged or incorrect physical copy of Sulaikh Journal, we will replace it or provide a full refund.
- Lost or Stolen Orders: We cannot be held responsible for lost or stolen physical copies.
Non-Refundable Items
- Back Issues: Back issues of Sulaikh Journal are non-refundable.
- Gift Subscriptions: Gift subscriptions are non-refundable.
- Custom Orders: Custom orders, such as personalized subscriptions or special edition issues, are non-refundable.
Refund Process
To request a refund, please contact our customer support team at [email protected] or [phone number]. Please provide your order number, reason for the refund, and any relevant documentation (e.g., photos of damaged items).
We will process your refund within [number] business days of receiving your request. Refunds will be issued to the original method of payment.
Additional Notes
- This refund policy is subject to change without notice.
- Any disputes regarding refunds will be resolved in accordance with the laws of [jurisdiction].
Thank you for choosing Sulaikh Journal.
